Frequently Asked Questions

Salon Frei is located at 9 Fisher Lane in Sparta, New Jersey, just behind Butcher & Burger and adjacent to Liquor Factory on Woodport Road.

While we're tucked slightly off the main street, we're easy to find and offer ample on-site parking for our guests.

Visit our Contact page for directions and hours.

We offer a full range of hair services, including haircuts, styling, blowouts, color, balayage, blonding, highlights, extensions, treatments, and special occasion styling.

Visit our Services page for our full menu and pricing.

Appointments can be booked online 24/7 through our booking portal, where you can browse services, explore stylist profiles, and view real-time availability.

Prefer to speak with someone? Give us a call at 862.243.6205 and we'll be happy to help.

Visit our Book Online page to get started.

Every member of our team brings their own specialties, strengths, and creative perspective.

Visit our Team page to learn more about each stylist, explore their work, and find the artist who feels like the best fit for your hair goals. If you'd like guidance, we're always happy to make a recommendation.

Absolutely.

Consultations are encouraged for guests considering a significant haircut, color transformation, extensions, corrective color, or simply looking for professional guidance before booking. They allow us to better understand your goals and develop a personalized plan for your hair.

We welcome walk-ins whenever availability allows, though appointments are strongly recommended to ensure you can reserve time with your preferred stylist.

Yes.

Custom color work is one of our passions. Whether you're looking for dimensional brunette, bright blonding, balayage, grey blending, or a complete color transformation, our team offers a range of expertise and specialties to help achieve your desired look.

Visit our Team page to learn more about each stylist's areas of focus.

Yes.

We offer extension services and consultations for guests seeking added length, fullness, or both. Because every guest's needs are different, we recommend scheduling a consultation before your extension appointment.

Feel free to bring inspiration photos, screenshots, or examples of styles you love. The more information you can share, the better.

If you've recently had color services performed elsewhere or use specialty products at home, letting your stylist know beforehand is always helpful.

We understand that plans change. If you need to cancel or reschedule your appointment, please provide as much notice as possible.

• Cancellations within 48 hours of the appointment are subject to a 50% service charge.

• Cancellations within 24 hours of the appointment are subject to a 100% service charge.

Advance notice helps us accommodate other guests while respecting the time reserved specifically for you.

Please contact us as soon as possible if you're running behind.

We'll do our best to accommodate you, but depending on your arrival time, your service may need to be modified, shortened, rescheduled, or subject to our cancellation policy in order to stay fair to both our guests and our team.

To reserve appointments and protect our stylists' time, certain services require a valid credit or debit card on file.

Your information is stored securely through our booking platform and is only charged in accordance with our cancellation and no-show policies.

We accept cash, major credit cards, debit cards, Apple Pay, Google Pay, and other digital payment methods.

Gratuities may be added electronically, though cash tips are always appreciated. For your convenience, an ATM is available on-site.

We work with professional, salon-quality products selected for their performance, reliability, and ability to help guests maintain healthy, beautiful hair between visits.

Our team is always happy to recommend products based on your specific hair goals and needs.

Yes.

Many of the products we love and recommend are available through our online retail shop and can be shipped directly to your door.

Visit our Shop page to browse stylist-recommended products and maintain your look between visits.

Yes.

We provide hair services for weddings, proms, photoshoots, and other special occasions. Contact the salon for availability, group inquiries, and customized event planning.

Absolutely.

Education is one of our core values. Throughout the year, we host classes, workshops, and educational events for both aspiring artists and guests looking to expand their knowledge of hair care, styling, and industry trends.

Visit our Education page to learn more.

Absolutely.

We proudly welcome guests of all genders, identities, ethnicities, backgrounds, and hair types. Our goal is simple: exceptional hair in an environment where everyone feels respected, comfortable, and cared for.

Yes.

Gift cards are available online and in the salon and make a thoughtful gift for birthdays, holidays, celebrations, or simply treating someone special.

Visit our Gift Cards page to purchase one.

We have ample space within our parking lot for your convenience.

Possibly.

Salon Frei regularly creates photo and video content for educational, marketing, and social media purposes. You may occasionally see cameras, phones, or content being created during your visit.

We love showcasing great hair and celebrating our guests' transformations. If you'd enjoy being featured, we'd love to have you participate. If you'd prefer not to be photographed or included in content, simply let your stylist know and we'll gladly respect your wishes.