Experience

We believe great salon experiences should feel personal, collaborative, comfortable, and thoughtfully guided from beginning to end. At Salon Frei, the goal is never to create a rushed or overly transactional environment. We’ve built Frei to feel elevated without feeling intimidating. A space where guests can relax, communicate openly, and genuinely enjoy being here. Whether it’s your first appointment or your fiftieth, we want you to feel comfortable showing up exactly as yourself.

Effortless Online Booking

Whether you're scheduling your first visit or your fiftieth, our online booking experience puts everything at your fingertips. Browse services, learn about our team, choose the stylist that's right for you, and book anytime. No phone calls, no waiting, no hassle.

Getting started is easy:

1. Create Your Profile

Set up your account in just a few moments.

2. Explore Services & Stylists

Browse our menu, meet the team, and find the perfect fit for your goals.

3. Choose Your Date & Time

View real-time availability and select what works best for your schedule.

4. Confirm & Relax

Book your appointment, receive confirmation instantly, and manage future visits online whenever you need to.

Consultation First

We place a huge emphasis on consultation and communication. Hair is personal. The strongest results happen when guests feel comfortable being candid about their goals, routines, frustrations, maintenance preferences, budget, and lifestyle. We encourage open conversations and collaborative decision-making throughout the appointment process. Inspiration photos, questions, uncertainty, honesty, and curiosity are all welcome here.



Our goal is never to simply “get through” an appointment. We want guests to feel heard, informed, and confident in the direction of the service from start to finish. For larger color changes or transformational services, we may recommend beginning with a consultation first to ensure enough time is reserved and expectations are fully aligned.

A Different Kind of Salon Environment

One of the intentional choices at Frei was removing the traditional front-desk barrier between guests and stylists.

While team members still help coordinate appointments and support the flow of the salon, the environment itself is designed to feel more direct, personal, and connected.

We want guests to feel like they’re entering a creative space, not checking into a waiting room.

That also means:

• complimentary coffee and snacks
• a relaxed, welcoming atmosphere
• freedom to settle in and feel at home
• music and energy that reflect the people in the room
• conversations that feel natural rather than scripted



Some guests want a quiet reset. Others want collaboration, conversation, and connection. We try to create space for both.

The Frei Approach

At Frei, technical work matters deeply, but so does the experience surrounding it.

We care about:



• communication
• consistency
• comfort
• artistry
• personalization
• transparency
• hospitality
• long-term hair health
• helping people feel genuinely good about themselves

We’re proud of the relationships we continue building with our guests and never take their trust lightly.

After Your Appointment

We want guests to leave not only loving how their hair looks in the moment, but feeling confident maintaining it afterward as well.

Your stylist may provide:

• maintenance recommendations
• styling guidance
• product suggestions
• future booking timelines
• follow-up care tips

Our team is always happy to answer questions after your appointment and help guide guests between visits when needed.

Questions?

For booking support, consultations, or general inquiries:

info@salonfrei.com

or message us on Instagram.